❓ FAQ

Questions? We've Got
Straight Answers.

Everything you need to know about our service, pricing, scheduling, and what makes Dootyful Scoopers different.

📅 Scheduling

Nope — most of our customers are at work, at school pickup, or just living their life. As long as we can access your yard, you don't need to be there. We text you before we arrive and send a photo of your closed gate when we leave.

We love meeting the pups! That said, if your dog is reactive or protective of the yard, just bring them inside before your scheduled visit. We'll text you the day before as a reminder so you have time to plan.

We work in all weather — rain, wind, and typical Pacific Northwest conditions are no problem. In the rare case of extreme weather that makes a visit unsafe or impossible, we'll reach out to reschedule as soon as possible.

Yes — just give us a heads up before your scheduled visit and we'll skip that week. You won't be charged for skipped visits. Going on vacation? Let us know and we'll hold your spot without hassle.

🧹 The Service

We send a text confirmation when we arrive and a photo of your closed gate when we leave — every single visit. You'll also receive a Dooty Report with visit notes and any pet health observations. No guessing, no wondering.

We bag everything and dispose of it in your trash bin on-site. Dog waste contains harmful bacteria, so it shouldn't go in yard waste — your trash bin is the right place, and we handle it so you don't have to touch a thing.

Let us know and we'll come back and make it right — no questions asked. Our satisfaction guarantee means we don't consider the job done until you're happy with it.

Yes — always. All tools are cleaned and disinfected between every property visit to prevent cross-contamination of bacteria and parasites between yards.

Absolutely. You can add cat litter box cleaning or our Yard Freshen enzyme deodorizer treatment to any existing plan at any time — just reach out and we'll update your service.

💳 Billing

After you submit the form, we'll confirm your plan and send a secure Square invoice. Payment is collected monthly via the invoice link — no app to download, no account to create. You can save your card for automatic billing.

Never. All our plans are month-to-month. You can pause or cancel anytime directly from your Square invoice link — no phone calls, no hoops, no fees.

Plans start at $49/month for monthly service, $69/month for twice-monthly, and $99/month for weekly. Pricing varies based on number of dogs and any add-ons. See our full pricing on the home page.

🦠 Health & Safety

Yes — significantly. Dog waste contains harmful bacteria including E. coli and salmonella, as well as parasites like roundworms, hookworms, and giardia that can survive in soil for months. The EPA classifies dog waste as a water pollutant. Read more about the health risks →

After each visit, we send a short report with notes from the technician. This can include things like unusual stool consistency or color, signs of possible parasites, or other health observations worth flagging to your vet. It's not a diagnosis — just an extra set of eyes looking out for your pup.

📍 Coverage

We currently serve Bonney Lake and Buckley, WA and surrounding areas including Tehaleh, Lake Tapps, and parts of Sumner and Enumclaw. Not sure if you're in range? Enter your address in the form and we'll confirm. See our full service area page.

We're primarily a residential service, but we're open to conversations about small commercial properties, rental properties, or HOA common areas. Reach out directly and we'll see what works.

Still Have Questions?

Just reach out — we're a small local business and we answer our own messages.

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