The specifics of how our Vacation Check-In service works — home access, scope of care, payment, and what happens in an emergency.
Last updated: October 19, 2026 · Version 2026-10-19
How this relates to our Privacy Policy: Our Privacy Policy covers how we handle your personal information. This page covers something different — the terms of the Vacation Check-In service itself, including home access, payment, and pet care authorization. By booking a Vacation Check-In, you agree to both.
Vacation Check-In services are provided by Dootyful Scoopers, a sole proprietorship operated by Traeden Jansen Nord, located in Bonney Lake, Washington. Throughout these terms, "we," "us," and "Dootyful Scoopers" refer to that business.
These terms supplement our general Terms of Service. Where the two conflict, these Vacation Check-In terms control for this service.
Your agreement: By checking the acceptance box at booking, you enter into a binding agreement with Dootyful Scoopers on the terms of this page as of the version date shown above. We keep a timestamped record of your acceptance and send you a copy of these terms with your booking confirmation.
Vacation Check-Ins are drop-in visits to your home while you're away — they are not overnight boarding, house-sitting, or continuous supervision. Even at our Twice a Day frequency, our team arrives, cares for your pets, and leaves. No one stays overnight in your home under this service.
Every visit includes a food and water check, a potty break (dogs) or litter scoop (cats), a departure photo confirming your home is secure, and a short visit report. Add-ons such as a full walk, medication administration, and mail/package/plant checks are available as selected at booking.
Because your pets are not under continuous supervision between visits, we are not able to observe or respond to anything that occurs while we are not present.
Every new Vacation Check-In customer must complete a free, in-person meet-and-greet before their first booking. During this visit, we confirm your home access method (lockbox, hidden key, or door code), meet your pets, and walk through feeding, medication, and any special care instructions together.
Access information you provide (codes, key locations, alarm instructions) is used solely to perform your booked visits and is not shared outside our team.
Your authority to grant access. You represent that you have the legal right to authorize entry to the property and to grant access to the personnel described in Section 4. If you rent, share the home, or are subject to an HOA or building policy governing entry by service providers, you are responsible for any approval that requires.
Alarm systems. If your home has a monitored alarm, you must provide the disarm and re-arm codes, the system's passphrase, and the monitoring company's contact information at the meet-and-greet, and you must notify your monitoring company that a service provider will be entering. Any false alarm fees charged by a monitoring company, alarm permit authority, or municipality in connection with our scheduled visits are your responsibility, except where the alarm resulted from our failure to follow the written instructions you provided.
Access failures. If we cannot access your home because a code has changed, a lockbox is empty or jammed, or a key does not work, we will contact you and your emergency contact immediately. Visits we are unable to perform for these reasons are not refundable, though we will always try to reach you and complete the visit.
Visits may be performed by Traeden Nord or by other authorized Dootyful Scoopers personnel. All personnel performing visits are covered under our business liability insurance and are bound by the same access and confidentiality practices described in these terms and our Privacy Policy.
We do not subcontract Vacation Check-In visits to outside pet sitters or third-party platforms.
You represent that the information you provide about your pet(s) at booking and at the meet-and-greet is accurate and complete, including any history of:
You confirm that your pet(s) are currently vaccinated against rabies as required by Washington law, and that you will tell us promptly if that changes.
If we encounter aggression, a medical condition, or a behavior that was not disclosed, we may suspend visits for the safety of our personnel and your pet. In that situation we will contact you and your emergency contact immediately, and you remain responsible for the full booking amount along with any costs we reasonably incur arranging alternative care.
You are responsible for any injury or damage caused by your pet to our personnel, to a third party, or to another animal during a visit, to the extent permitted by Washington law.
Dogs are kept leashed at all times when outside your home or outside a securely fenced yard. We do not release pets off-leash under any circumstances, including at off-leash dog parks, on trails, or in unfenced yards, even at an owner's request.
Cats are not taken outdoors. Pets are returned to the containment arrangement you specified at the meet-and-greet — crate, room, or free roam — at the end of every visit.
Why this is firm: This policy protects your pet, and our insurance treats off-leash incidents differently from leashed ones. We are not able to make exceptions to it.
Vacation Check-Ins are booked per trip, not as a recurring subscription. You choose a visit pattern (Once a Day, Twice a Day, Every Other Day, a Few Times This Week, or a Custom/Uneven Schedule) that best fits your pets' needs.
Custom or uneven schedules are estimated at booking and confirmed directly with you before your invoice is finalized, since these patterns can't be priced by formula alone.
We currently do not require advance booking beyond one day's notice, though earlier booking is always appreciated, especially around holidays.
Visits are performed within a reasonable window around the time selected rather than at an exact time, since routes shift with traffic, weather, and the needs of other pets that day. If timing is critical for medication, tell us at the meet-and-greet so we can plan the route around it.
Unlike our recurring monthly services, Vacation Check-Ins are billed as a single Square invoice covering your entire trip. Payment is due at the time your booking is confirmed — before your visits begin. This is not a subscription, and no further charges are made after your trip unless you request additional visits or add-ons.
Why upfront: Because this service involves home access over multiple days rather than a single yard visit, we require payment to confirm the booking rather than invoicing afterward.
If your trip runs longer than originally booked, let us know as soon as possible. If we're able to accommodate the additional visits, we will add them at your original per-visit rate — we do not increase your rate for an extension.
If your trip is cut short, contact us and we will work with you on any unused, already-invoiced visits on a case-by-case basis.
We understand travel plans change. If you need to cancel a Vacation Check-In booking, contact us as soon as possible:
By booking a Vacation Check-In, you authorize Dootyful Scoopers to make reasonable decisions regarding the immediate care and safety of your pet(s) while you are unreachable.
If we believe your pet needs urgent veterinary attention and are unable to reach you or your designated emergency contact after reasonable attempts, you authorize us to transport your pet to your preferred veterinarian, or the nearest available emergency veterinary clinic if your preferred provider is unavailable, and to authorize care up to $500 without further approval. We will continue attempting to reach you and your emergency contact for any treatment beyond that amount.
You agree to reimburse Dootyful Scoopers for any veterinary costs paid on your behalf under this authorization, within 14 days of our providing you the invoice.
You will always be our first call. This authorization exists only to prevent delay in a genuine emergency when you cannot be reached.
Please tell us: your preferred veterinarian, an after-hours emergency clinic you'd want us to use, and an emergency contact who can make decisions for your pet if we can't reach you. We collect all three at the meet-and-greet.
Low-maintenance pets such as fish, birds, hamsters, and reptiles may be added to any visit at no additional charge. This covers basic checks (feeding, water, habitat glance) and does not include specialized care such as tank water testing, equipment troubleshooting, or medical administration for these animals unless separately discussed and agreed upon.
We ask that cash, jewelry, firearms, prescription medications, and other valuables be secured before your trip.
During visits we access only the areas of your home needed to care for your pets and to perform the add-ons you selected. We do not open drawers, closets, safes, cabinets, or containers except as necessary to reach pet supplies you have identified at the meet-and-greet.
If you have any concern about your property following a visit, please contact us promptly — within 14 days of your return where possible — so we can look into it and, where appropriate, involve our insurer. Prompt notice helps us resolve these situations properly for you.
Insured and bonded: Dootyful Scoopers carries commercial general liability insurance covering pet care operations, including coverage for damage to or disappearance of a client's personal property during a visit. Proof of coverage is available on request.
A surcharge applies to visits falling within major holiday periods (currently: Easter weekend, Independence Day weekend, Thanksgiving week, and the Christmas–New Year's period), reflecting increased demand during these windows. The applicable surcharge, if any, is shown in your estimate before booking and reflected in your invoice.
Every visit includes a departure photo and a short visit report sent to the contact method you selected at booking. If we notice anything concerning — behavioral, health-related, or related to your home — we will contact you directly as soon as reasonably possible.
We may also photograph the entry area and any pre-existing damage or unusual condition we observe, for both our records and yours.
Marketing use. The photo terms in Section 12 of our Terms of Service apply to Vacation Check-In visits, with one added safeguard: we never post photos from a Vacation Check-In until after you're home, and we never post interior photos, access points, lockboxes, or alarm panels.
Dootyful Scoopers will exercise reasonable care in performing Vacation Check-In visits. However, to the fullest extent permitted by law, Dootyful Scoopers is not liable for pre-existing health conditions of your pet(s), incidents outside our reasonable control, or damages arising from inaccurate or incomplete care instructions provided at booking or the meet-and-greet.
Our liability for claims relating to the quality or non-performance of scheduled visits is limited to the amount you paid for the visits in question. This limitation does not apply to claims for property damage, property loss, or injury, which are addressed by our business liability insurance.
We are not liable for indirect, incidental, or consequential damages of any kind.
Nothing in these terms limits liability for our own gross negligence or willful misconduct, or any liability that cannot be limited under Washington law.
We may update these terms from time to time. When we do, we will update the "Last updated" date and version at the top of this page. The version in effect at the time you book governs that booking. Continued use of the Vacation Check-In service after changes take effect constitutes your acceptance of the updated terms for future bookings.
Questions about these terms or the Vacation Check-In service? Reach out:
Bonney Lake & Buckley, WA — Serving Pierce County
