Privacy Policy

1. Information We Collect

When you sign up for service or contact us, we may collect the following types of information:

Personal identifiers: Your name, email address, phone number, and service address.
Pet information: Names and number of pets, relevant yard notes (e.g., gate codes, temperament).
Payment information: Billing details collected and processed securely by Square. We do not store your payment card data directly.
Service history: Visit dates, Dooty Report data, photos taken at the time of service (gate closure confirmation).
Communications: Messages you send us via email, our website contact form, or text message.
Website usage: IP address, browser type, pages visited, and other analytics data collected via Google Analytics and Microsoft Clarity.

2. How We Use Your Information

We use the information we collect to:

Schedule, perform, and confirm your pet waste removal service.
Send service visit notifications, Dooty Reports, and gate confirmation photos.
Process payments through Square.
Respond to your questions and customer support requests.
Send account-related notifications and occasional promotional offers (e.g., referral program, seasonal discounts) via email or text message, with your consent.
Improve our website and service through aggregated usage analytics.
Comply with applicable legal obligations.

3. SMS / Text Messaging

Opt-in: By checking the consent box on our sign-up form, you agree to receive account and marketing text messages from Dootyful Scoopers at the phone number you provide. Message frequency may vary. Message and data rates may apply.

Text messages we send may include:

Service visit confirmations and arrival notices
Visit completion notifications with gate closure photos
Dooty Report summaries and pet health flag alerts
Scheduling reminders and rescheduling notices
Promotional offers, referral program updates, and seasonal discounts
Customer support replies

Opt-out: You may opt out of SMS messages at any time by replying STOP to any text message from us. After opting out, you will receive a single confirmation message and no further texts unless you re-subscribe.

Help: Reply HELP to any text message for assistance, or contact us directly at dootyfulscoopers@gmail.com.

No sharing of mobile numbers: We will not share, sell, or disclose your mobile phone number to third parties for their own marketing purposes. Your phone number is used solely to provide the services described in this policy.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service providers: Third-party tools that help us operate our business (e.g., Square for payments, Twilio for SMS delivery, Google for analytics, Cloudinary for photo storage, Make.com for workflow automation). These providers are contractually obligated to protect your data.
Legal compliance: When required by law, court order, or government authority.
Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel service and request deletion of your data, we will remove your personal information from our active systems within 30 days, except where retention is required for legal or billing purposes.

6. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Payment data is handled exclusively through Square's PCI-compliant infrastructure. Service photos are stored securely via Cloudinary. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct inaccurate information.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-out of SMS: Reply STOP to any text message at any time.
Opt-out of marketing emails: Use the unsubscribe link in any marketing email.

To exercise any of these rights, contact us at dootyfulscoopers@gmail.com.

8. Third-Party Services

Our website and operations use the following third-party services, each governed by their own privacy policies:

Square — Payment processing
Twilio — SMS delivery
Google Analytics — Website analytics
Microsoft Clarity — Session recording and heatmaps
Cloudinary — Photo storage
Make.com — Workflow automation

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If changes are material, we will notify active customers via email or text. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please reach out:

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